FAQ

What would you like to know?

Our teams work extremely hard to keep up-to-date with all things digital to ensure our clients have a full understanding of our services. Right now, we are working on even more frequently asked questions to add to this resource. You ask, we’ll answer!

Our hosting partners have an impressive 99.998% uptime record. However, in addition to this, mediachimps monitor all of our websites continually to ensure in the unlikely event of an outage we will be aware of it and take action immediately.

You don’t have to worry about hosting. Mediachimps take care of everything for you. Our fully managed service provides full hosting all included in our price. If you already have a current hosting provider we can arrange for the transfer of the domain name to mediachimps.

Our chimps are always here to help and want you to be just as happy as them. If your design is not quite what you wanted or you feel it’s time for a change then we will happily update things for you.

One site for every screen! The use of mobile devices to surf the net is rapidly increasing. It’s important that your site can adapt to any screen size displaying content in the correct way whether it be viewed on laptops, smartphones or tablets. With a mediachimps website you can rest assured your site will look AWESOME on any device!

No. Ownership and copyrights remains with mediachimps.

If you have been a paying mediachimps client for longer than 12 consecutive months we will supply all original copy in plain text format and any original media.

Absolutely. Your website will be search engine friendly (Optimised) at the time of launch. If you would like to superboost your search terms then our SEO add-on is for you!

Your website will be search engine friendly (Optimised) at the time of launch. If you would like to superboost your search terms then our SEO add-on is for you!

Most sites are up and running within 4-6 weeks. Some may take longer depending on complexity, how many revisions are required and how quickly content is pulled together throughout the onboarding process or follow up requests.

You can request a change by raising a support ticket within your dashboard.

Yes. We can agree which areas of the site you would like to manage, our Prime-8 system allows you to do this.

Our website development system is Prime-8 which is based on the most popular platform world wide…. WordPress.

No problem. If you raise a support ticket to let us know we will work with you to ensure the best outcome for all involved.

These things happen so don’t worry. Our system will notify you that a payment unfortunately has failed to go through and you can log into your dashboard to rectify this. We will attempt payment collection 5 working days later and our system will notify you prior to the second attempt. If for some reason we are still unable to take payment we will contact you directly and your services may be suspended until payment is made. If the account remains in a suspended state for more than 30 days then the service may then be cancelled.

Your website will be search engine friendly at the time of launch. Our suggestion would be to choose this specific add-on a few weeks from the launch date or at any future date. However, if you are in an extremely competitive market it may be worthwhile purchasing this from the off-set.

Your setup fee and first month’s payment will be taken at the time of ordering, your monthly fee will be deducted on the same date of each month thereafter via your chosen payment option.